About payment

PayPal

 

About delayed / undelivered parcels

Tokyo International Post office
TEL: +81-3-5665-4200

Japan Post
TEL: +81-570-046-666
(Free call within Japan: 0120-232886)
You can contact your nearest post office in your country with the tracking No.

Opening hours:
Weekdays: 8:00-22:00   Weekends and national holidays: 9:00-22:00

 

Notice of absence

Contact your nearest post office in your country with the tracking No.

 

About system

DANKE BOX: If you are DANKE BOX user already:  Contact from Message box.

Opening hours: Weekdays: 10:00-17:00

 

About parcels

DANKE BOX: If you are DANKE BOX user already:  Contact from Message box.

Opening hours: Weekdays: 10:00-17:00

 

About Damaged / Lost / Delayed parcels

DANKE BOX: If you are DANKE BOX user already:  Contact from Message box.

Opening hours: Weekdays: 10:00-17:00

 

Other inquiries

DANKE BOX: If you are DANKE BOX user already:  Contact from Message box.

Contact from Contact us form.

 

About account cancellation

DANKE BOX:  Click here for details.