Will you open my parcels?

As a general rule, we do not open your parcels.
This is to protect your privacy. In the following cases however, parcels might be opened:

 

  • If you check the repacking service option in your shipping request (additional charge).
  • If the items are packed in a way that is likely to cause damage during international transport
  • If you checked the collected sending option, we might put your shoppings together in the biggest box if space allows.
  • If the parcel smells, is wet or looks damaged
  • We will check the contents before sending.In any case, we will not check whether the value or tax information provided by you is correct.